We would like to present the short interview with Bobby Rose, one of Atola customers. He provides DR services at Data Recovery Hollywood which is a subsidiary of Hollywood PC Repair.
Please tell me about your company and your current role?
Hollywood PC Repair and Data Recovery provides flat fee data recovery services to the community in Hollywood, California. The majority of our customers are lower income individuals who cannot afford expensive data recovery services.
What is the most challenging aspect of your work?
Breaking the news to customers in cases where their hard drive will require expensive clean-room recovery.
How often do you use your Atola system(s) and how does it help you in your work? (please also indicate Atola system(s) used)
I use my Atola Bandura every day. It is either recovering data or wiping target drives for the next recovery.
How often do you work with SSD disks, does our system assist you with them?
Not often, they seem very reliable.
What are your recommendations regarding further improvements of your Atola system(s)?
Better logging; many operations are not logged if they are not completed to the very last possible step; also, the ability to accurately set the date and time on the system.
What would you most like to see changed or improved in the field of Data Recovery/Forensics?
Lower prices for cleanroom operations.